Our policy for warranties is very simple. Show us in a picture or video where the product is defective and we will warranty it. Most non-rotation problems are run dry or bracket misalignment.
99% of all the pump failures are easily fixed.
Most pump issues can be easily solved and are explained in our Chugger Pump Video Section
WE MUST SEE PROOF OF PURCHASE AND THE PUMP SERIAL NUMBER TO HONOR ANY WARRANTIES. WE WILL NOT WARRANTY ANY MODIFIED PUMPS
Your other option is to return it to our service center with an RGA from us. We will evaluate it and reply. If it is a manufacturing defect, we will replace/repair and ship the pump at no charge. If it is not a warranty we can fix with parts and you pay the shipping back. (TYPICALLY $12.00)
WE ONLY ACCEPT WARRANTY CLAIMS VIA EMAIL
Questions about warranty or problems with your CHUGGER PUMP® should be directed to the vendor or online retailer where you purchased your item from.